Refund and Returns Policy

Last updated: this page is a starting template covering standard terms — review and adjust the specifics (return window, who pays return shipping) to match your actual business policy.

Return window

You may return most unused items in their original condition within 30 days of delivery for a refund or exchange.

How to start a return

Email [email protected] with your order number and the reason for the return. We will confirm the return and provide instructions.

Condition of returned items

Items must be unused, in their original packaging, and in resellable condition unless the return is due to a defect or an error on our part.

Return shipping

If the return is due to a defect, damage, or our error, we cover return shipping. For all other returns, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days.

Warranty

We stand behind our equipment. If a product fails during normal use, email [email protected] with your order number to arrange a replacement or refund.

Questions

Reach us anytime at [email protected].